For many years, the plant operated at the outskirts of town. More recently, urban sprawl and retail development have extended the neighborhood's boundaries clear up to the fence surrounding the plant. Plant management is deeply concerned about the neighbors' reaction to their operation while the neighbors are appalled that the remediation effort is still underway, that's after 20 years! This paper identifies the areas of conflict expressed by neighbors, plant management and the general community as remediation efforts progressed, stalled, and progressed. Further, conflict diffusion approaches are presented and analyzed for their effectiveness.